Please note our customer support hours are Monday through Friday, 9:00 a.m. – 5:00 p.m. PST. We observe most U.S. holidays.

Our team does our best to respond to all inquiries within 1–2 business days. During promotional periods, launches, or elevated order volume, response and fulfillment times may be extended beyond our normal processing window.

If you’re reaching out regarding order status, please note that shipping timelines are separate from fulfillment processing times. Orders may require additional processing time before being transferred to the shipping carrier, especially during promotions or high-volume periods. Kindly review our shipping and processing timelines for more detailed information.

If you are looking to manage your subscription, please use the person icon at the top of this page to access your customer portal.

If you are inquiring about a return or exchange, we kindly encourage you to review our Return Policy prior to submitting a request, as certain promotional and final sale items may not qualify.

We truly appreciate your patience and support of our family owned small-batch business while we give each message the thoughtful attention it deserves.